Service has been restored for Webex Contact Center.
If you continue to experience issues, please contact ITS Support.
Thank you for your patience.
Posted Sep 21, 2026 - 10:54 MDT
Monitoring
Regions: N. America (West), N. America (East) Reference #: PUB0016517 monitoring - Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident. Last updated on Sep 21, 2026, 15:36 UTC identified - Engineering has identified an issue affecting Webex Contact Center in the US region, resulting in intermittent agent disconnections, unexpected sign-outs, and instances of dead air during active calls. Connectivity is currently improving as our engineering teams continue to monitor the environment and investigate the underlying cause.
If you are experiencing these symptoms, please perform a hard refresh of your browser or restart your Agent Desktop session. Following a restart, we recommend performing a test call to validate your audio path before resuming normal operations. We will provide the next update in 30 minutes or sooner should significant progress occur.
We are working to fully restore service stability and sincerely apologize for the ongoing inconvenience. Last updated on Sep 21, 2026, 15:19 UTC investigating - Engineering is investigating an issue affecting Webex Contact Center in the US region, which is causing intermittent disconnections and unexpected sign-outs for some agents. While service connectivity is showing improvement, engineering teams are continuously monitoring the environment and investigating the underlying cause. We are advising agents who are still experiencing issues to perform a refresh of their browser or to restart their Agent Desktop session. We will continue to monitor the situation closely and provide the next update in 30 minutes or sooner should significant progress occur.
We are actively working to fully restore service stability and are sincerely apologizing for the ongoing inconvenience. Last updated on Sep 21, 2026, 15:00 UTC
Posted Sep 21, 2026 - 10:08 MDT
This incident affected: Communication (Webex Phone System).